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Shipping Policy

We Offer FREE WORLDWIDE SHIPPING!

We will make sure we ship your order as quickly as possible.

We will take care of our customers.

And we'll work hard to make sure your Jyn + Coco experience is nothing short of amazing.

Because we actually do care!

Shipping Policy

We Offer FREE WORLDWIDE SHIPPING!

We will make sure we ship your order as quickly as possible.

We will take care of our customers.

And we'll work hard to make sure your Jyn + Coco experience is nothing short of amazing.

Because we actually do care!

Jyn + Coco (www.jynandcoco.com)
("Website").

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Jyn + Coco (www.jynandcoco.com)
("Website").

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Fast delivery

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30-days return

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Online support

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Fast delivery

Our goal is to process and ship your order right away

14-days return

Change your mind? no problem. More details below

Online support

We're here to answer all your questions

FAQ

Where do we ship?

We offer free worldwide shipping

How much does shipping cost?

Again, shipping is free! Just a thank you for being our customer.

How will I know that my order went through?

You will receive an order confirmation e-mail after placing your order. This means that we have received your order in our system and pre-authorized your credit card for the purchase. We will then process your order for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

If you have placed an order and have not received an order confirmation within 48 hours please contact us at hello@jynandcoco.com

When will you ship my order?

After receiving your order, we need to process it. The order processing time can take up to 2-5 business days. Processing includes checking, packing, and sending your order out. Processing time should be added to the total delivery time. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

The best thing to do is email us hello@jynandcoco.com if you are looking for an exact time for an order or during a specific time of year and we can better assist you.

  • During off-peak months orders are processed within 2-5 business days on average and ready for shipping.
  • During peak seasonal months, orders are processed within 4-10 business days one average and ready for shipping.

Peak Times:

Year to year can be different. However, we use these times of year as our peak times. Keep in mind that shipping times also play a factor in the overall deliver times for orders.

  • Valentines Day - February 14th
  • St Patrick's Day - March 17th
  • Easter - End of March
  • Mother's Day - May around the 3rd weekend
  • Father's Day - June around the 3rd weekend
  • 4th of July - July 4th
  • Back to School -College Sports August thru middle of September
  • Halloween - October 31st
  • Thanksgiving - November 25th
  • Christmas/New Years December 25th & January 1st

How long will shipping take?

Generally, orders are in transit for 2-4 weeks days. This varies greatly depending on the destination country. Please allow up to 30 days for you item to arrive, but we always aim to get it to you as soon as we can. We select balance between the fastest and the most cost effective shipping method offered.
 
Destination Estimated Transit Time
United States 10-15 Days
Canada 10-15 Days
United Kingdom 10-15 Days
Australia 10-15 Days
EU 10-15 Days
Rest of the World 15-25 Days

After processing the charges to your credit card, it will ship within five business days from the date of your order. Upon dispatch, customers will receive a tracking link within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. If you do not receive tracking information from us within six business days of your order, please feel free to follow up with us at hello@jynandcoco.com

Can I change the delivery address?

Unfortunately we can not modify the shipping address after the order has been placed.

Do you ship to a P.O.Box or a Military address?

Unfortunately we are unable to offer shipping to Military addresses or P.O.Box.

What if delivery is taking longer than expected?

If delivery time has exceeded the forecasted time, please contact us at hello@jynandcoco.com with your order number so that we can conduct an investigation.

Can I cancel or modify my order?

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

I received a damaged parcel, what now?

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service at hello@jynandcoco.com with pictures and a detailed description of the damages.

Parcels are insured for loss and damage up to the value as stated by the courier. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

I have't received my order yet, I think it is lost in transit!

Please allow for at least 4 weeks for your package to arrive. Unsure of where your package is? If you received a “Your product(s) have shipped!” email, search for the tracking number included in that email to see when your item is expected to arrive. If you believe your order may be missing, please email our Customer Service Team at hello@jynandcoco.com so we can take the next steps to ensure you receive your order.

Refunds or replacements will only be issued if it is confirmed that a package is missing or irrecoverable. Jyn + Coco is not responsible for packages left on the premises due to special instructions left for our shipper.

I changed my mind, I refused the shipment...

Any shipments that are refused by you for any reason other than damage will be charged all shipping costs incurred to return to warehouse.

Is there going to be Import duties to pay?

That really depends on the customs laws of your country. Import duties and taxes may be liable to be paid upon arrival in destination country. This varies by country, and Jyn + Coco encourages you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Jyn + Coco at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

If you have any further questions or suggestions, our customer support will be happy to help you via hello@jynandcoco.com

FAQ

Where do we ship?

We offer free worldwide shipping

How much does shipping cost?

Again, shipping is free! Just a thank you for being our customer.

How will I know that my order went through?

You will receive an order confirmation e-mail after placing your order. This means that we have received your order in our system and pre-authorized your credit card for the purchase. We will then process your order for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

If you have placed an order and have not received an order confirmation within 48 hours please contact us at hello@jynandcoco.com

When will you ship my order?

After receiving your order, we need to process it. The order processing time can take up to 2-5 business days. Processing includes checking, packing, and sending your order out. Processing time should be added to the total delivery time. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

The best thing to do is email us hello@jynandcoco.com if you are looking for an exact time for an order or during a specific time of year and we can better assist you.

  • During off-peak months orders are processed within 2-5 business days on average and ready for shipping.
  • During peak seasonal months, orders are processed within 4-10 business days one average and ready for shipping.

Peak Times:

Year to year can be different. However, we use these times of year as our peak times. Keep in mind that shipping times also play a factor in the overall deliver times for orders.

  • Valentines Day - February 14th
  • St Patrick's Day - March 17th
  • Easter - End of March
  • Mother's Day - May around the 3rd weekend
  • Father's Day - June around the 3rd weekend
  • 4th of July - July 4th
  • Back to School -College Sports August thru middle of September
  • Halloween - October 31st
  • Thanksgiving - November 25th
  • Christmas/New Years December 25th & January 1st

How long will shipping take?

Generally, orders are in transit for 2-4 weeks days. This varies greatly depending on the destination country. Please allow up to 30 days for you item to arrive, but we always aim to get it to you as soon as we can. We select balance between the fastest and the most cost effective shipping method offered.
 
Destination Estimated Transit Time
United States 10-15 Days
Canada 10-15 Days
United Kingdom 10-15 Days
Australia 10-15 Days
EU 10-15 Days
Rest of the World 15-25 Days

After processing the charges to your credit card, it will ship within five business days from the date of your order. Upon dispatch, customers will receive a tracking link within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. If you do not receive tracking information from us within six business days of your order, please feel free to follow up with us at hello@jynandcoco.com

Can I change the delivery address?

Unfortunately we can not modify the shipping address after the order has been placed.

Do you ship to a P.O.Box or a Military address?

Unfortunately we are unable to offer shipping to Military addresses or P.O.Box.

What if delivery is taking longer than expected?

If delivery time has exceeded the forecasted time, please contact us at hello@jynandcoco.com with your order number so that we can conduct an investigation.

Can I cancel or modify my order?

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

I received a damaged parcel, what now?

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service at hello@jynandcoco.com with pictures and a detailed description of the damages.

Parcels are insured for loss and damage up to the value as stated by the courier. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

I have't received my order yet, I think it is lost in transit!

Please allow for at least 4 weeks for your package to arrive. Unsure of where your package is? If you received a “Your product(s) have shipped!” email, search for the tracking number included in that email to see when your item is expected to arrive. If you believe your order may be missing, please email our Customer Service Team at hello@jynandcoco.com so we can take the next steps to ensure you receive your order.

Refunds or replacements will only be issued if it is confirmed that a package is missing or irrecoverable. Jyn + Coco is not responsible for packages left on the premises due to special instructions left for our shipper.

I changed my mind, I refused the shipment...

Any shipments that are refused by you for any reason other than damage will be charged all shipping costs incurred to return to warehouse.

Is there going to be Import duties to pay?

That really depends on the customs laws of your country. Import duties and taxes may be liable to be paid upon arrival in destination country. This varies by country, and Jyn + Coco encourages you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Jyn + Coco at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

If you have any further questions or suggestions, our customer support will be happy to help you via hello@jynandcoco.com

  +1 (855) 868-6845

  hello@JynandCoco.com

 663, Orly, Dorval, Qc H9P 1G1

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