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Refund Policy

CANCEL / MODIFY ORDER

If you change your mind before you have received your order, we are able to
accept cancellations or modifications at any time before the order has been dispatched. Please email us as ASAP at customerservice@modishstudio.com.

If an order has already been dispatched, please refer to our return policy below.

RETURNS & EXCHANGE

Change of mind

If an item isn’t the perfect match, Modish Loft will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resell-able condition. 
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping. Please contact us first at returns@modishstudio.com with your return request and your order #. Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2 business days of us receiving the product.

You need to include a tracking number for us for the return package, it will make it easier for us to ensure your return is processed as soon as possible!

Return timeframes depend on how soon you are able to ship the products and when we receive them.

Please note that these returns are subject to a 20% restocking fee.

Once we receive the product, you will receive the choice of:
(a) a refund in store credit
(b) a replacement item valued at the original amount minus the 20% restocking fee sent to you (if stock is available) and shipping is free of charge!

As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days. 

We will notify you once this has been completed through email.

DEFECTIVE INCORRECT ITEMS

We'll work with you to make it right!

If you received defective, incorrect, or incomplete merchandise, please email our Customer Care Team as soon as you can. Please include your order number, and any and all details about the issue you’re experiencing in your message. Modish Loft will arrange for a replacement or repair of your item, and we’ll take care of any shipping or postage costs you may incur.

Defective merchandise

Associated with manufacturer defects only, including but not limited to missing parts, accessories, or faulty functioning or operation.

Incorrect merchandise

If you received an item that was different from the item described on ModishLoft.com, or is the wrong size, color, or style than what you ordered, we will happily replace the item for you. In some cases, we may ask you to take a picture of the item you received and send it to us.

If an item is defected or incorrect, Modish Loft will happily honor any valid warranty claims, provided a claim is submitted to returns@modishstudio.comwithin 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Modish Loft to
process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) full refund to your original payment method
(b) a full refund in store credit
(c) a replacement item sent to you (if stock is available)

We will notify you once this has been completed through email.

PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

Parcels are insured for loss and damage up to the value as stated by the
courier. If your item(s) do arrived damaged, please send photos returns@modishstudio.com.com and we will process an insurance claim on your behalf.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost. 

 

The Bottom Line

We will make sure you are happy with your purchases. 

We will take care of our customers.

And we'll work hard to make sure your Modish Loft experience is nothing short of amazing. 

Because we do care!

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