We'll work with you to make it right!
If you received defective, incorrect, or incomplete merchandise, please email our Customer Care Team as soon as you can. Please include your order number, and any and all details about the issue you’re experiencing in your message. Jyn + Coco will arrange for a replacement or repair of your item, and we’ll take care of any shipping or postage costs you may incur.
Associated with manufacturer defects only, including but not limited to missing parts, accessories, or faulty functioning or operation.
If you received an item that was different from the item described on JynandCoco.com or is the wrong size, color, or style than what you ordered, we will happily replace the item for you. In some cases, we may ask you to take a picture of the item you received and send it to us.
If an item is defective or incorrect, Jyn + Coco will happily honor any valid warranty claims, provided a claim is submitted to firstname.lastname@example.org within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Jyn + Coco to process your warranty claim within 7 days.
Once the claim is confirmed, you will receive the choice of:
(a) full refund to your original payment method
(b) a full refund in store credit
(c) a replacement item sent to you (if stock is available)
We will notify you once this has been completed through email.