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Return Policy shogun

Return & Refund Policy

Changed your mind? Received a defective item? We sent you the wrong color?

We are here for you and we will make sure you are happy with your purchases.

We take care of our customers, and we'll work hard to make sure your Jyn + Coco experience is nothing short of amazing.

Because we actually do care!

Return & Refund Policy

Changed your mind? Received a defective item? We sent you the wrong color?

We will make sure you are happy with your purchases.

We will take care of our customers, and we'll work hard to make sure your Modish Loft experience is nothing short of amazing.

Because we actually do care!

JYN+ COCO ("we" and "us") is the operator of (https://www.jynandcoco.com)
("Website").

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

JYN+ COCO ("we" and "us") is the operator of (https://www.jynandcoco.com)
("Website").

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Fast delivery

Our goal is to process and ship your order right away

14-days return

Change your mind? no problem. More details below

Online support

We're here to answer all your questions

Fast delivery

Our goal is to process and ship your order right away

30-days return

Change your mind? no problem. More details below

Online support

We're here to answer all your questions

FAQ

Can I cancel or modify my order?

If you change your mind before you have received your order, we are able to accept cancellations or modifications at any time before the order has been dispatched. Please email us ASAP at hello@jynandcoco.com.

If an order has already been dispatched, please read below.

I changed my mind, can I return my order?

If an item isn’t the perfect match, Jyn + Coco will happily accept returns due to a change of mind as long as a request to return is received by us within 14 days of receipt of the item and are returned to us in the original packaging, unused and in a resell-able condition.
Return shipping will be paid at the customer's expense and will be required to arrange their own shipping. Please contact us first at hello@jynandcoco.com with your return request and your order #. Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2 business days of us receiving the product.

You need to include a tracking number for us for the return package, it will make it easier for us to ensure your return is processed as soon as possible!

Return timeframes depend on how soon you are able to ship the products and when we receive them.

Please note that these returns are subject to a 20% restocking fee.

Once we receive the product, you will receive the choice of:
(a) a refund in-store credit
(b) a replacement item(valued at the original amount of item returned minus the 20% restocking fee) sent to you if stock is available, and shipping is free of charge!

As soon as we receive the return from you to our warehouse, we will begin to process the return/exchange which will take 2-3 business days.

We will notify you once this has been completed through email.

I received the wrong item/color/size! (or defective item)

We'll work with you to make it right!

If you received defective, incorrect, or incomplete merchandise, please email our Customer Care Team as soon as you can. Please include your order number, and any and all details about the issue you’re experiencing in your message. Jyn + Coco will arrange for a replacement or repair of your item, and we’ll take care of any shipping or postage costs you may incur.

Defective merchandise

Associated with manufacturer defects only, including but not limited to missing parts, accessories, or faulty functioning or operation.

Incorrect merchandise

If you received an item that was different from the item described on JynandCoco.com or is the wrong size, color, or style than what you ordered, we will happily replace the item for you. In some cases, we may ask you to take a picture of the item you received and send it to us.

If an item is defective or incorrect, Jyn + Coco will happily honor any valid warranty claims, provided a claim is submitted to rhello@jynandcoco.com within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Jyn + Coco to process your warranty claim within 7 days.

Once the claim is confirmed, you will receive the choice of:
(a) full refund to your original payment method
(b) a full refund in store credit
(c) a replacement item sent to you (if stock is available)

We will notify you once this has been completed through email.

I received a damaged parcel, how can I return it?

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service at hello@jynandcoco.com with pictures and a detailed description of the damages.

Parcels are insured for loss and damage up to the value as stated by the courier. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

I changed my mind, can I just refuse the shipment?

Any shipments that are refused by you for any reason other than damage will be charged all shipping costs incurred to return to warehouse. If you would like to request a return, please contact us first at hello@jynandcoco.com with a return request and order number.

  +1 (855) 868-6845

  hello@JynandCoco.com

 663, Orly, Dorval, Qc H9P 1G1

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